4 Calgary locations

 403.263.5543   1.888.655.5495 

Registered Psychologist

Couples Counselling

Counselling Calgary

Coping with Change

Chronic Conditions

Anger Management

Stress Management


Clinical Hypnosis


Calgary Alberta


Couple Therapy
Mental Health



Sports Psychology

Meditation Coaching


  • Leaders must have credibility
    • Understand and appropriately apply procedures, requirements, regulations and policies related to areas of expertise.
  • Leaders must possess external awareness
    • Able to identify and remain up-to-date on key national and internal policies and economic and political and social trends that are critical to the "teachings" of the organization.
  • Leaders are politically savvy
    • Ability to identify the internal and external politics that impact the USGS and formulate appropriate approaches to each problem situation.


Communication Skills:

  • Leaders must possess effective interpersonal skills.
    • Consider and respond to the needs, feelings and capabilities of different people in different situations.
    • Effectively communicate to all levels: managers, peers, and employees.
    • Exercise effective listening skills, clarifying information as needed and facilitate an open exchange of ideas.
    • Have the ability to effectively communicate both verbally and in writing-make clear, factual and organized verbal and written presentations to a variety of audiences.


Teambuilding / Teamwork:

  • Leaders must have the ability to consistently develop and sustain cooperative working relationships.
    • Be able to build networks and alliances, engage in cross-functional activities and collaborate across boundaries; honor commitments, gain cooperation from others to obtain information and accomplish goals.
    • Able to manage conflicts effectively.
      • Respectfully confront issues and disagreements in a positive and constructive manner to minimize negative impact.


Personal Development

  • Leaders must value continual learning.
    • Have the ability to grasp the essence of new information, master new technical and business knowledge, recognize own strengths and weaknesses and pursue self-development.
  • Leaders must instill mutual trust and confidence.
    • Create a culture that fosters high standards of ethics.
    • Hold himself/herself accountable and reliable to ensure that projects within areas of responsibility are completed in a timely manner.
    • Be open to feedback from others and use this feedback to make corrective changes as appropriate.
    • Must be flexible and open to change.
    • Have the ability to adapt behaviors and work methods in response to new information, changing conditions or unexpected obstacles.
  • Leaders must be resilient.
    • Deal effectively with pressure, maintaining focus and intensity, and remain optimistic and persistent even under adversity.


Problem Solving/Critical Thinking:

  • Leaders must have the ability to identify and analyze problems.Leaders must encourage thought-provoking curiosity, creativity, and analysis.
    • Distinguish between relevant and irrelevant information to make logical decisions.
    • Communicate
    • Able to exercise good judgment by making timely and effective, well-informed decisions.
    • Anticipate the impact and implications of their decisions.
    • Apply creative solutions based on new insights to make organizational improvements.
    • Able to deeply question and investigate the reasoning and logic of ideas and approaches.


Strategic Thinking and Direction Setting:

  • Leaders must demonstrate the ability to take a long-term view and act as a catalyst for innovative organization changes.
    • Build a shared vision with others.
    • Influence others to translate vision into action.
    • Determine objectives and set priorities.
    • Anticipate issues and opportunities.


Customer Service:

  • Leaders must have the ability to create and sustain a team culture that encourages others to provide the quality of service essential to high performance.
    • Enable others to acquire the tools and support they need to perform well.
    • Influence others toward a spirit of service and meaningful contributions to accomplish mission.
    • Balance interests of a variety of clients.
    • Anticipate and meet the needs of clients.
    • Achieve quality end-products and be committed to continuous improvement of services.


Business Management:

  • Leaders must acquire and administer human, financial, material, and information resources in a manner that instills public trust and accomplishes the USGS mission, and use new technology to enhance decision making.
    • Assure that effective controls are developed and maintained to ensure the integrity of their charge.
    • By applying merit principles, hold self and others accountable for rules and responsibilities.
    • Ensure that projects are completed in a timely manner and within budget.
    • Monitor and evaluate plans, focus on results and measurements.
    • Manage financial resources and budgetary processes with efficient and cost-effective approaches
    • Ensure that team members are appropriately selected, developed, utilized, rewarded and recognized as well as take corrective action appropriately.
    • Value cultural diversity and other individual differences in the workforce.
    • Ensure people are treated fairly and equitably.
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